The Role of Leaders as Active Listeners

Ng Xin Le; Khairiah Soehod; Choi Sang Long

Employee turnover invariably presents as obstacles to growth for small medium enterprises. Studies have demonstrated that leaders are one of the factors that influence employee turnover intention; however, there is a general paucity of studies elucidating the effect of leaders as active listeners to employees.  This research aims to investigate the effect of leaders as active listeners on improving human resource practices and reducing employee turnover intention. A total of 215 usable questionnaires were collected from local employees working in manufacturing small medium enterprises, followed by data analysis through AMOS. It was found that active listening afforded by leaders to them, improve employees will enhance mutual understanding between human resource practices and lower employees' turnover intention. Such findings provide critical insights into  the need for leaders to consider employees needs.

employee turnover, human resource practices, listening, small medium enterprises, leadership


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